Cancellation Policy

Cancellation by Traveler​

• 80% refund/100% postponement if you inform about your cancellation before 48 hours of the event start time. An email has to be sent to smttravelz@gmail.com or whatsapp to +919363636606 to raise a cancellation request.

• No refund/postponing is allowed within 48 hours of the event start time whatever is the reason (Health, Accident, Covid, Family crisis, Office issue, or anything else).

• No refund/postponing is allowed even if you booked within 48 hours.

• Alternatively, you may postpone your ticket to the future event 48 hours before the event start time. (Allowed once per booking ONLY)

• No refund/postponing is allowed for partial payment – booking fee – which is done to book your slot.

• No refund during/after the event.

Cancellation by SMT Travelz India Limited​

SMT Travelz India Limited may decide to cancel the event if there are less than 8 travelers signed up for the trip/trek.

What if we don’t get the minimum number of people for the trip?
We have 2 options in this case:

1. Complete refund.

2. Option 2: Switch to any other trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.

Cancellation due to external factors

SMT Travelz India Limited may have to cancel the event in case of external factors that are beyond our control like Natural Disasters, Extreme Weather Conditions, Red Alerts, Political Disturbances, Bandh/Curfews, Local Issues, Road Blocks, Train cancellations, Covid-19 or any other disease outbreaks etc.

In these scenarios:

• No Refund is allowed.

• 100% trip amount can be used for any other new trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.

• Once you confirm your participation on the new trip, all the above Cancellation policies will apply for the same.